The Furious Angels
FA Discussion => General => Topic started by: CT on December 08, 2011, 01:35:13 pm
-
Sorry buddy, we kinda hijacked the thread. Now it's about Amazon pre-orders. Don't worry, I know what server we're going to. We'll talk about that on Sunday
Based on a post here (http://www.swtor.com/community/showthread.php?p=11948216#edit11948216), it sounds like not all the servers will be 'available' at 7am on the 13th. So if we choose the last east coast rppvp server in the list at 7am, that might not be the same 'last on the list' server at the end of the day....
Q:
would still like a confirmation if youll be opening fresh servers throughout the early access period. Im sure you are but itll put some of us at ease
SR Answer:
We'll be gradually opening servers throughout Early Game Access, although by the end of December 13th we'll have quite a lot.
-
Anyone gonna address this?
-
Ithink from the posts I've seen they are going to have an initial list they will release before early access. I think we'll use that list to,pick.
-
I asked Stephen Reid if early access would at least have one RP-PvP server open. I have been at work and was not able to check for a response.
If you are not there at 7 a.m., check our forums and your email before logging in! We'll post the server as soon as we select it.
-
Just wondering what the reasoning for picking a east coast server was? Just curious.
-
Just wondering what the reasoning for picking a east coast server was? Just curious.
Majority on east coast maybe. *Shrugs*
-
There was a poll done of all the RP-PvP guilds and a majority chose East Coast.
Apparently a dev did state in an email to Jaro (why they just can't post this I don't know) that one of each server type will be available at day 1 Early Access, meaning we won't have to wait on an RP-PvP server. There was also an interview at MMORPG today that states they are considering releasing at least a partial server list before early access.
Right now I'm more concerned with the fact that Amazon has fucked up my CE pre-order and can't offer release day shipping. With EA/Bioware taking away the grace period, even throwing an extra $10 at the problem has me waiting two and a half days before I can play after early access.
-
There was a poll done of all the RP-PvP guilds and a majority chose East Coast.
Apparently a dev did state in an email to Jaro (why they just can't post this I don't know) that one of each server type will be available at day 1 Early Access, meaning we won't have to wait on an RP-PvP server. There was also an interview at MMORPG today that states they are considering releasing at least a partial server list before early access.
Right now I'm more concerned with the fact that Amazon has fucked up my CE pre-order and can't offer release day shipping. With EA/Bioware taking away the grace period, even throwing an extra $10 at the problem has me waiting two and a half days before I can play after early access.
Shouldn't you be able to play regardless, having an active subscription and all that?
-
Bioware is not having a grace period. You will be required to enter a valid CD key to continue playing on the 20th. Without a physical copy of the game (since I'm getting CE), I will not have that CD key and therefore will not be able to continue.
Right now rumors are flying all over the place about Amazon, though. The most recent is that they are going to email you your CD key when your product ships. I've also heard that they will allow release date delivery after the 12th when they actually get the product. All of that is very inconsistent information, however.
-
shite - same problem for me; slightly worse as my physical product will be delivered to my home in England; when of course I am in France. Crikey.,
-
I'm in the same boat Tbone.
-
PROTIP: If you ordered through Amazon, be sure to check your order and make sure you select "Release Date Delivery" for the shipping speed.
I had mine set for standard delivery, which means I wouldn't have received the game until after the 25th.
-
Hrmm.. I don't even have 'Release Date Delivery' as an option under shipping speed. I thought that was an automatic thing with Amazon... :/ It's estimating Dec 27 - 29 before delivery.
-
PROTIP: If you ordered through Amazon, be sure to check your order and make sure you select "Release Date Delivery" for the shipping speed.
I had mine set for standard delivery, which means I wouldn't have received the game until after the 25th.
THANK YOU.
You're ok, man. A-OK.
-
I also don't have release date delivery as an option.
-
Hrmm.. I don't even have 'Release Date Delivery' as an option under shipping speed. I thought that was an automatic thing with Amazon... :/ It's estimating Dec 27 - 29 before delivery.
We don't have that as an option either.
-
There was a poll done of all the RP-PvP guilds and a majority chose East Coast.
Apparently a dev did state in an email to Jaro (why they just can't post this I don't know) that one of each server type will be available at day 1 Early Access, meaning we won't have to wait on an RP-PvP server. There was also an interview at MMORPG today that states they are considering releasing at least a partial server list before early access.
Right now I'm more concerned with the fact that Amazon has fucked up my CE pre-order and can't offer release day shipping. With EA/Bioware taking away the grace period, even throwing an extra $10 at the problem has me waiting two and a half days before I can play after early access.
Shit in the same boat I guess.... Now gotta figure this crap out as well... BAH
-
Amazon has always had a very liberal cover their ass policy with ship dates. They've done this to me in the past with pushing ship dates out further and further.
But.
They've always gotten things to me on the day of or day before release. (Specifically: Age of Conan (CE), Playstation 3, Warhammer (CE))
I'm not saying that they will this time, just that if I still have faith.
(Of course when I say "faith", I mean a digital pre-order backup plan. But I'm still hopeful about amazon!)
-
Chat with Amazon:
Me:BioWare is no longer offering a Grace Period for playing the game between Early Access and needing to input a game code from the physical box. I ordered from Amazon because I was told they do 'Release Date Delivery' -- I was checking my order to make sure, especially now, and it says estimated Delivery Dev 27-29, which is 7 to 9 days AFTER release. What's going on? Are game codes going to be emailed?
Stephanie:Hello, my name is Stephanie. I'll be happy to help you. How are you today Michael?
Me:Disappointed. :/
Stephanie:Sorry Michael.
I'm sorry Michael. let me check these for you!
Me:Great, thanks. :)
Stephanie:You're welcome!
At this moment, we are waiting for EA to send us the Star Wars: The Old Republic Collector's Bundle, since the global release date for this game is December 20, 2011, we are expecting the packages on that day.
We are still in the process confirming the start date of the pre-order access code.
I'll be contacting you on December 13th when I have the best solution.
Me:Okay, yeah that sounds good. If you could keep me updated on what will happen.
Stephanie:Sure! I'll sent you an e-mail Michael!
Me:Thank you!
-
(http://i.imgur.com/pg3vd.png)
-
I get it on amazon on release date as well..
-
and this is why I use Gamestop
-
Man, that SUCKS. I can't believe Bioware isn't allowing people a little leeway here. Here's hoping that Amazon comes through, or at least emails the key to you.
Nocry, is anyone there at your home who can open the package and read off the key to you?
-
(http://I.imgur.com/pg3vd.png)
I don't have amazon prime and like some others I don't have release date shipping as an option.
/sigh
i just upgraded to one day delivery...
-
Some had that option, others do not. I 'm prime and didn't get that option.
I ordered minutes after game was released.
-
GAMESTOP ftw.. for once..
-
In your order history instead of clicking directly on the change shipping type button, click on the order number here:
(http://i.imgur.com/o2TOR.png)
Does that give you the option?
-
Hrmm.. I don't even have 'Release Date Delivery' as an option under shipping speed. I thought that was an automatic thing with Amazon... :/ It's estimating Dec 27 - 29 before delivery.
It's supposed to be automatic, but like anything else, sometimes there are hiccups in the system.
I preordered Arkham City on the Friday before release, but for whatever reason when I did, Release Date Delivery wasn't available. I was going to end up receiving it on the 21st, instead of the 18th. I checked Amazon again on the 17th (Monday before release), the Release Date Shipping option was available and the option to cancel my order was not. After a couple of "WTF"s and "FU Amazon"s, I talked with Amazon Support and the guy couldn't even see what the problem was. He couldn't change the shipping method. In the end, his solution was to cancel my order on his end, and for me to reorder with the available Release Date Shipping. It worked, and I got the game on release day.
If you've got a Standard Edition preordered from Amazon and don't currently have Release Date Shipping, I'd suggest doing that. Release Date Delivery is an option right now.
If you've got a Collector's Edition preordered, I don't think I'd chance it as CE is listed as sold out. Maybe ask Amazon how their site updates inventory when people cancel orders.
-
In Amazon, go into "Your Account" and click "View Open Orders". You should see all orders that have not yet shipped. With TOR, there should be a button to change the shipping speed, as such:
(http://i.imgur.com/DFGGX.jpg)
-
Ok, those of you posting pictures on how to change your shipping speed, please stop. Not everyone has release date as an option.
Avila: We only offer the Release-Date Delivery option after we've confirmed available inventory with our suppliers and are certain we can meet our delivery promise to you. Unfortunately; it appears that you placed your order before the Release-Date Delivery option was available and it won't automatically upgrade to Release-Date Delivery. In order to get this delivery option, you'll need to cancel your existing pre-order and place a new order for this item. Since the item is out of stock now, its not possible to cancel your existing pre-order and place a new order for this item using release date delivery option.
In other words, if you were quick to pre-order, you ordered BEFORE they had release date shipping available. Instead of emailing us to tell us about that upgraded option, they just allowed new orders to choose it and threw us in with the back orders that they aren't getting until the 20th. Nothing to be done. We can either pray that Bioware gives us a grace period or cancel and get a digital copy of the game.
-
lets be honest.. if you already got your preorder code allowing for early access.. and really cant depend on Amazon.. cancel your order.. you will still retain early access.. and go to your local game store (gamestop, walmart, etc.) and order you a copy.. most of these locations from my understanding will be carrying extra copies above and beyond the preordered amount.. except maybe the super collectors edition..
-
Alright so I contacted Amazon via phone and spoke with Kelvin the supervisor and Josh the guy above him....
I expressed my disappointment with Amazon.... Poor Kelvin and Josh.
What they explained to me is that they have two systems they are working off of when they view my order. The order placement system and then the order shipping system.
The order shipment system shows that game is due to ship on the 19th and then arrive on the 20th. That being the earliest date and the 22nd being the worst date scenario.
Not good enough for me so I told Josh we need to compare my order and shipment dates with the order and shipment dates of someone who had the option "Release date delivery" If they match up then we all should be good to go...
Here is the catch I need someone who had the "Release Date Delivery" option to provide me with the following
1) Name exactly as it appears on their account
2) Email address the account is listed under
3) Billing address on the account
4) Order number for the actual game
With that information he will compare the two orders and make sure that the shippign side matches. If you anyone is willing to do this please just post here and let me know...
DO NOT POST YOUR INFO HERE.
DO NOT PM ME YOUR INFO.
JUST POST HERE THAT YOU ARE WILLING AND THEN WE'LL WORK OUT THE DETAILS.
-
Alright so I contacted Amazon via phone and spoke with Kelvin the supervisor and Josh the guy above him....
I expressed my disappointment with Amazon.... Poor Kelvin and Josh.
What they explained to me is that they have two systems they are working off of when they view my order. The order placement system and then the order shipping system.
The order shipment system shows that game is due to ship on the 19th and then arrive on the 20th. That being the earliest date and the 22nd being the worst date scenario.
Not good enough for me so I told Josh we need to compare my order and shipment dates with the order and shipment dates of someone who had the option "Release date delivery" If they match up then we all should be good to go...
Here is the catch I need someone who had the "Release Date Delivery" option to provide me with the following
1) Name exactly as it appears on their account
2) Email address the account is listed under
3) Billing address on the account
4) Order number for the actual game
With that information he will compare the two orders and make sure that the shippign side matches. If you anyone is willing to do this please just post here and let me know...
DO NOT POST YOUR INFO HERE.
DO NOT PM ME YOUR INFO.
JUST POST HERE THAT YOU ARE WILLING AND THEN WE'LL WORK OUT THE DETAILS.
Sent you my info. In the spirit of fairness, I will await your name, email, and address in my PM box as well.
Also, if this screws up my order, I will be hunting you down.
:)
Good luck
DO NOT POST YOUR INFO HERE.
DO NOT PM ME YOUR INFO.
Hmm... didn't see that the first read-through.
-
LOL no worries.... I shall keep your info in the strictest of confidence. We shall see what they say on Sunday... If anyone else wants the results come to the meeting this Sunday 8:30 FA TIME
-
SO according to this: http://www.swtor.com/preorder/faq#q209656
There is a grace period. So my understanding is that if you preordered, you get early access game play for free up to the 20th just by using your preorder code. However on the 20th, if you haven't put in your CD key from the box itself, you won't be able to play until you enter your CD key (product key).
So to clear things up, you will be able to play the early access time. But if your package does not get to you before 12:01am on Dec 20th you will not get to play until you put that key in.
Huge discussion here as well: http://www.swtor.com/community/showthread.php?t=722366
Edit: I know this doesn't solve the 20th game play issue but there seemed to be some confusion about the early access time.
-
Just blame EA... they are pure evil.
(I don't have the release delivery option either.)
-
SO according to this: http://www.swtor.com/preorder/faq#q209656
There is a grace period. So my understanding is that if you preordered, you get early access game play for free up to the 20th just by using your preorder code. However on the 20th, if you haven't put in your CD key from the box itself, you won't be able to play until you enter your CD key (product key).
So to clear things up, you will be able to play the early access time. But if your package does not get to you before 12:01am on Dec 20th you will not get to play until you put that key in.
Huge discussion here as well: http://www.swtor.com/community/showthread.php?t=722366
Edit: I know this doesn't solve the 20th game play issue but there seemed to be some confusion about the early access time.
There's no confusion. Grace period does NOT equal early access. The problem is that what's the point in getting to play the game 7 days early if you then have to wait a week or two after the 20th before you can continue playing. Players should not be penalized for ordering a physical, more expensive copy of the game. Period.
-
Thats weird, I got this email on 9/30
Hello from Amazon.com,
We are writing to you today because you purchased a pre-order copy of 'Star Wars: The Old Republic Collector's Bundle.'
We are now able to offer Release-Date Delivery for this video game. This special delivery option is available to you free of charge and has been automatically applied to your order. Your copy of 'Star Wars: The Old Republic Collector's Bundle' will arrive on 20-Dec-11.
Thank you for shopping at Amazon.com.
Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com
Mine was automatically upgraded and I just checked and it is still listed as release day delivery. I am also a PRIME customer.
-
I got the same email on 9/30
Hello from Amazon.com,
We are writing to you today because you purchased a pre-order copy of 'Star Wars: The Old Republic Collector's Bundle.'
We are now able to offer Release-Date Delivery for this video game. This special delivery option is available to you free of charge and has been automatically applied to your order. Your copy of 'Star Wars: The Old Republic Collector's Bundle' will arrive on 20-Dec-11.
Thank you for shopping at Amazon.com.
Sincerely,
Customer Service Department
Amazon.com
http://www.amazon.com
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
This was before I got Amazon Prime.
-
What was the date that you pre-ordered?
-
Yeah on which dates did each of you preorder?
-
Honestly the more I find out, the more pissed I get. Did they just randomly upgrade people free of charge and leave the rest of us out to dry? So far I've been told the reason I don't have that option is because I ordered too soon, but it sounds like you guys did the same thing and got upgraded arbitrarily. So here I am, having ordered before you and paying an extra $10 for shipping, and I'm still getting it after you.
-
July 21
-
Fuse, did you get the email saying you had been upgraded or did you have that option all along?
It sounds like Amazon made that option available later the same day that it was available for pre-order.
-
Never saw the email, but it is possible I simply deleted it if the subject didn't grab my attention.
I only noticed it when Manic mentioned it and I went to see for myself.
-
July 21st, I was NOT a member of Amazon Prime at that time nor was I when I get the email on 9/30 saying my shipping was upgraded automatically.
-
well since no one else said it...
this is just ghey.
the only reason i went with amazon was because i couldn't shell out the money at the time. i hope broin rapes someone over the phone lol
oh and t remember i didn't even put in my order until late september, so this shipping option shit seems to be more random than systematic...
-
I pre-ordered July 21st, and my shipping speed was not automatically upgraded. I'm also not a member of Amazon Prime.
I just happened to see the option to change it this morning when I went to double-check my order's ETA.
-
(http://i243.photobucket.com/albums/ff232/s8intxxx/amazon.png)
I ordered mine on July 21, 2011
I believe I was prime at the time.
-
I ordered mine on July 21st around 10pm Central and i DID get upgraded shipping automatically and I am a prime customer.
-
I would hope that if BW recognise the issue, they would simply move the day that the key is required from.
Instead of the 20th, make it the 25th. Unless of course they are considering the holidays vs support requests that will probably triple when people can't get their key in correctly...
I suppose even 2 days grace period to the 22nd would work in most cases.
From a coding point of view, it doesn't seem like a big deal...
-
Mine just got a whole lot worse. Seems the pre order is linked to a debit card of mine I helpfully left on a plane at the start of the week and which I have had to cancel. Not hopeful of getting my preorder at present. Shocker.
-
I preordered on July 21st at 12:26PM with the Two-Day Option.
On September 26th, I got an email from Amazon stating the previous estimated arrival date of January 4th 2012 had been updated to December 23rd 2011.
On October 1st, I got the email stating I had been automatically switched to the available Release Date Shipping.
NoCry, I'd suggest phoning whoever you preordered with and explaining the situation.
-
I just changed my preorder on amazon to release-date shipping a couple of days ago. It was set to arrive AFTER the 25th, but now says same-day. *shrug*
-Edit: Ah, but my copy is standard edition through Amazon and CE through Newegg.
-
I live chatted with a representative yesterday who said I would receive an email once they got their inventory in that would notify me I have been upgraded to release date delivery. He also guaranteed I'd have it for release day. That being said, he was a complete moron who took ten minutes to type and could not put cohesive sentences together using the English language, so...
I figure at least I can use that guarantee as leverage later.
-
Nice... Did you keep a copy of the convo?
-
Broin did you rip them a new one? Because if you did not i need to call them but i ordered mine the 28th of aug and mines not upgraded or even showing it
-
At no time has EA restricted retailers from shipping #SWTOR to be in players' hands on Dec 20. We've asked retailers to clarify.
http://t.co/Fyqn5Kml
-
Alright so just got off the phone with the guy... He compared my shipping side info to Fuse's shipping side info and it matched exactly. He couldn't explain why I didn't get the option for the same release day delivery, but he assured me that it would be recieved like Fuse's on the same day. Release day.
-
so all of us should also or do we all have to call in and ask
-
For once it makes me glad I went with GAME. Mine copy is already sitting with the delivery company waiting to be dispatched on the 14th Dec.
-
no for me Mr Jazzy - I got Friday's email and then spent Saturday trying to speak to someone to tell them I had a new credit card - got emailed (rather annoyingly as I was on hold with the muppets) saying my pre-order had been cancelled on Saturday night. Shocker.
-
For once it makes me glad I went with GAME. Mine copy is already sitting with the delivery company waiting to be dispatched on the 14th Dec.
I got the dispatched email yesterday
-
no for me Mr Jazzy - I got Friday's email and then spent Saturday trying to speak to someone to tell them I had a new credit card - got emailed (rather annoyingly as I was on hold with the muppets) saying my pre-order had been cancelled on Saturday night. Shocker.
Don't get me wrong, I usually hate them. I had a similar issue with them a couple of months back when I was short of funds on my card (no joke, would have been a pound over my limit) my credit card company rejected the transaction.
They used to keep trying the card, or allow you to update the payment source. But yeah, now they just cancel the order. Sucks absolute arse when it's a limited edition or whatever.
-
Aracher - were you with game or amazon?
-
Aracher - were you with game or amazon?
GAME NoCry
-
ouch. I just know I am going to end up with a bloody French collector's edition.
-
ouch. I just know I am going to end up with a bloody French collector's edition.
That would be a Real kick in the teeth!
-
My order now says Release Date Delivery, and the estimated date is December 20th! Yay!
-
just got off the phone, they can't do anything for me. i'll get it on the 22nd...
-
https://twitter.com/#!/Rockjaw/status/146699500197654528
"Hey, we're waiting on official word from Amazon, but I heard that good things are happening. Check your order status."
-
Mine says 'release-day shipping' now!
-
Nice! We should all be getting ours on the 19th!!!
http://www.amazon.com/Pre-order-Shipment-Clarification/forum/Fx2CV073IGYKIZE/Tx323SVRB68I71Y/1/ref=cm_cd_dp_ef_tft_tp?_encoding=UTF8&asin=B005B8DRVU
Amazon Game Room says:
Hello,
Here's an update for customers who have pre-ordered Star Wars: The Old Republic that was scheduled to be released on December 20, 2011. Because beta access ends at 11:59 p.m. Eastern Time on December 19, 2011, we've decided to ship the game early to customers starting December 15, 2011. We'll be updating orders over the next two days and new estimated delivery times will appear in Your Account shortly after our updates are complete. These changes will be applied to your account automatically and there is no action needed on your part. Please see below for an update to estimated delivery times based on shipment method.
New Estimated Delivery Times for the Contiguous US:
* Release Date Delivery - on or before 12/19/2011
* One-Day Delivery - on or before 12/19/2011
* Two-Day Delivery - on or before 12/19/2011
* Standard Shipping - on or before 12/24/2011
* Super Saver Shipping - on or before 12/24/2011
Orders shipping to Alaska, Hawaii, and international addresses will also ship earlier than originally planned.
Once we've finished updating the orders, you'll be able to find your updated Estimated Delivery Time under "Your Orders" in Your Account:
http://www.amazon.com/your-account
Since extremely limited quantities of the Collector's Edition are available, we recommend not canceling an order for this edition unless you do not intend to order it again. Please note that customers who cancel and attempt to re-order the Collector's Edition may lose their place in line.
Please note that official game access is scheduled to begin at 12:01 a.m. on December 20, 2011. BioWare will be bringing down all servers for a short period of time before the launch of the game. You will be contacted in-game with details on this planned outage and when you can expect all servers to be back online.
We appreciate your patience and hope you enjoy the game.
Amazon Video Game Editors
-
Just got this email...
Hello,
We have received new release date information related to the order you placed on July 21, 2011 (Order#). The item(s) listed below will actually ship sooner than we originally expected based on the new release date:
"Star Wars: The Old Republic Collector's Bundle"
Previous estimated arrival date: December 20, 2011
New estimated arrival date: December 16, 2011
-
Just got that email from Amazon! Should be at my place by the 18th, but hopefully sooner.
-
December 16th for me as well! Two days!!
-
Dec 24th.. and I'll be out of state starting the 23rd... which means I'll see you all again after the 1st of 2012. >_<
-
Just got my email confirming my CE was shipped out today with UPS for delivery tomorrow. I'll be watching my door like a hawk while leveling tomorrow.
-
I got an email as well today, well yesterday, saying it will be here today (the 16th)
-
!!!!!!!!!!!!
I just got my game!!!!!! At first I thought it as some punk ding dong ditcher because the the doorbell rang and nobody was there, but then I saw the glorious package sitting in my plants. So excited!!!!
-
Mine arrived today. It's frickin awesome. CE for the win!!!!
-
Mine arrived this morning, I decided to downgrade to a standard edition. This lead to a disappointing unboxing when there wasn't a manual to thumb through and I already had it installed so I didn't need the disc. I just got a piece of paper with a number on it :(
-
Pleased to say I also received my gamebox from Amazon today.