The Furious Angels
Staff and News => News and Announcements => Topic started by: Tbone on February 24, 2009, 06:40:53 pm
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From Tasos:
"Hi,
A quick update:
We’ve opened up account management for those who want to cancel their pre-order. You can cancel your pre-order by going to preorders and clicking the cancelation button.
You can find account management here:
https://www.darkfallonline.com/accounts/f/default.php
There has been an issue with some people who have received an email message that their pre-order was successful but they show a zero charge and a 0 balance. This happened because of the time-outs or because of multiple ordering attempt. We will treat most of these cases as successful pre-orders and provided the credit card transaction for the purchase is successful, they will be able to purchase the game. If you belong to this group and you want to cancel your pre-order, all you need to do is remove your credit card information from the account management page and you will not be charged. There’s a link that allows you to do this where your credit card information is stored.
For those of you not able to create an account, we’ll leave the account management on so that you may do so.
We’ll open up sales tomorrow Feb. 25 evening European time. We’re doing our best to make this a smoother experience but again the large volume we’ve been experiencing has been difficult to catch up with. We'd like to thank you for your patience so far.
The game servers will also open up sometime in the evening. We’ll keep you updated throughout the day tomorrow.
Thank you for reading."
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VERY VERY VERY IMPORTANT
If you are having problems with the billing information screen then my suggestion to you is to START OVER NOW.
The system seems to be working better now. You will need to create a new account. update that new account. Make sure you sign on with the new account name at the login screen.
YES GO TO THE ACCOUNT LOG ON SCREEN AND USE THE NEW USER NAME AND PASSWORD DO NOT USE THE LINK IN THE EMAIL THEY SEND YOU.
I created a new account and was able to update it in 5 minutes and am now ready to order the game on release day.
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YES! do this people.. if your billing doesnt want to update... i did what Broin said.. .and it totally worked!! if you're having trouble... then do this!!!!! cmon what are you waiting for? stop reading this message and do it... please.. lol
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i have 20 browsers all logged in ready to preorder the second it comes live. seems like they don't use timed out sessions, went bought a gift card so i could preorder it cuz i used up the one i had ready, came back and i was still logged in, this baby is going to sleep like this.all set to go.
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lol... wait.. darkfall sells gamecards? or u bought a prepaid credit card?
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Now i'm just playing the waiting game... Info is updated, just gotta wait for launch T_T
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err no a giftcard, my credit card is maxed out, lolz
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So this link is no longer working... did it get hammered too?
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yeah wtf