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Support / FA tech support?
« on: December 23, 2011, 08:18:52 pm »
I'm wondering if any Furious Angels can help me with a tech issue that's keeping me from playing right now.
The customer service droids are frequently unhelpful or at least not specific, and calling customer service by phone only gets me directed to the swtor customer service website.
I'll try to keep the issue brief, for those of you who might want to help and are able:
My video card doesn't seem quiiite powerful enough to run swtor without getting laggy on me (though I know it's not a connection issue).
I lowered everything I can to the lowest setting except frame rate and resolution. Things improved, but high-traffic areas still had the hiccups I'm trying to eliminate.
I attempted to lower the resolution... Long story short is that after a couple different attempts where no change in the resolution was actually logged by the program in teh preferences menu, the screen went entirely black (though sound was still playing).
Now, any time I log into swtor, the screen is completely black.
Can anyone help me?
Thanks,
Jarmeat
PS- My OS is Vista, but other than that I don't know a lot about the system. It was a gift from a friend who frankensteined it together. Still, it meets specs for gameplay. As far as I can tell it's just screwing up right now because of my fiddling with the resolution.
The customer service droids are frequently unhelpful or at least not specific, and calling customer service by phone only gets me directed to the swtor customer service website.
I'll try to keep the issue brief, for those of you who might want to help and are able:
My video card doesn't seem quiiite powerful enough to run swtor without getting laggy on me (though I know it's not a connection issue).
I lowered everything I can to the lowest setting except frame rate and resolution. Things improved, but high-traffic areas still had the hiccups I'm trying to eliminate.
I attempted to lower the resolution... Long story short is that after a couple different attempts where no change in the resolution was actually logged by the program in teh preferences menu, the screen went entirely black (though sound was still playing).
Now, any time I log into swtor, the screen is completely black.
Can anyone help me?
Thanks,
Jarmeat
PS- My OS is Vista, but other than that I don't know a lot about the system. It was a gift from a friend who frankensteined it together. Still, it meets specs for gameplay. As far as I can tell it's just screwing up right now because of my fiddling with the resolution.