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Topics - jarmeat

Pages: [1]
1
Support / FA tech support?
« on: December 23, 2011, 08:18:52 pm »
I'm wondering if any Furious Angels can help me with a tech issue that's keeping me from playing right now.

The customer service droids are frequently unhelpful or at least not specific, and calling customer service by phone only gets me directed to the swtor customer service website.

I'll try to keep the issue brief, for those of you who might want to help and are able:


My video card doesn't seem quiiite powerful enough to run swtor without getting laggy on me (though I know it's not a connection issue).

I lowered everything I can to the lowest setting except frame rate and resolution. Things improved, but high-traffic areas still had the hiccups I'm trying to eliminate.

I attempted to lower the resolution... Long story short is that after a couple different attempts where no change in the resolution was actually logged by the program in teh preferences menu, the screen went entirely black (though sound was still playing).

Now, any time I log into swtor, the screen is completely black.

Can anyone help me?


Thanks,


Jarmeat


PS- My OS is Vista, but other than that I don't know a lot about the system. It was a gift from a friend who frankensteined it together. Still, it meets specs for gameplay. As far as I can tell it's just screwing up right now because of my fiddling with the resolution.

2
Non-VR Games / early access question (perhaps better for SWTOR staff)
« on: December 10, 2011, 09:32:49 pm »
If I've got the SWTOR launcher downloaded so I can be ready for early access, do I only need to wait for the servers to be open at the appropriate time to start playing?

The reason I ask is that I ordered a hard copy of the game that has not yet arrived, but I have this downloaded launcher all ready to go and I'm not sure if that's enough for early access. I'm afraid I have to wait for the hard copy to arrive in the mail before I can play at all.

SWTOR staff is notoriously slow in responding to my queries, and their "droid-helper" automated tech support emails are routinely unhelpful. So, I bring the issue to the FA. Any thoughts?

I'd love to ask for the evening of the 13th off tomorrow so I can get the character name I want secured etc. etc. Not to mention getting started leveling and playing with you guys. :)


Jarmeat (hopefully: "Aeryn")

Pages: [1]
 

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