The Furious Angels
Staff and News => News and Announcements => Topic started by: Tbone on February 25, 2009, 04:57:28 pm
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The new launcher, 1034 is currently available to download. You might have to keep reloading the client to get it to pop up to update. Since the forums are bogged down, I hopped into a stratics IRC to see what everyone else was saying. Apparently someone says they were able to get to the forums and saw this announcement, which is slightly garbled:
"Tbone: <nobdddd> We?ve been waiting for the pre-orders to process through billing and it has been moving along but not fast enough. We?re almost done with this. Many of you will be getting notifications of this during this process. As soon as this is concluded we?ll process the accounts and open up the servers for the pre-orders. This will be done tonight; the game has been ready and waiting.
[17:47] <nobdddd> Unfortunately we?re running behind schedule as far as opening up the extra sales which we hoped to do tonight as well. We?ll do this tomorrow as early as possible, likely sometime around noon GMT time, around the time of our first scheduled maintenance. At this time we will also process the problematic accounts which had 0 euro problems, no charges, no balance, but received a successful pre-order message. We are also looking into the few cases t
[17:49:15] *chan* Tbone: [17:47] <nobdddd> We want to thank you for your patience again, and we would like to let you know that we?re adding a couple more days to the free month of play making them 33 for everyone that pre-ordered and that will buy the game tomorrow. This is to make up for any bad experience with the account management, the lag and the delays you?ve had to face with purchasing. "
This information is currently unconfirmed. I'll update when I'm able to confirm or disprove it. Sounds legit, though, as some of us have received payment emails and others have not.
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Ok, the channel was just locked so that someone registered as "Brannoc" could give an update. I've worked with stratics before, so I'm pretty sure it's legit. This is all he said:
[17:57] <Brannoc> At this time there is no set ETA for the servers to come up, and account management is a top priority.
[17:57] <Brannoc> The forums will remain locked for the next few hours while we work on getting it all settled.
[17:57] <Brannoc> For anyone who missed the update, game time will be added to all accounts to compensate for the inconvenience.
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[18:01] <Brannoc> We are currently hard at work on getting the game and account servers online and working, at this time I cannot provide an ETA, all updates will be posted here as I receive them. All game accounts already created will be credit with game time to compensate.
Here's the link to join the Stratics channel. They've locked it down so that the only thing that is shown is Brannoc's updates. A nice find!
http://chat.stratics.com/content/java/chat.php
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[18:08] <Brannoc> We are currently processing all pre-orders and when that phase is complete the game servers will be available for play. The forums are offline temporarily while we make adjustments. The IRC channel will remain locked during this time.
When Adad and I get our emails, we should be getting close, as we were some of the first to make it through, and they seem to be processing backwards. Unless it is alphabetically or something...
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Official update posted on Darkfall. They posted it by editing the error message you get when trying to log on to the forums...lol.
"We’ve been waiting for the pre-orders to process through billing and it has been moving along but not fast enough. We’re almost done with this. Many of you will be getting notifications of this during this process. As soon as this is concluded we’ll process the accounts and open up the servers for the pre-orders. This will be done tonight; the game has been ready and waiting. Unfortunately we’re running behind schedule as far as opening up the extra sales which we hoped to do tonight as well. We’ll do this tomorrow as early as possible, likely sometime around noon GMT time, around the time of our first scheduled maintenance. At this time we will also process the problematic accounts which had 0 euro problems, no charges, no balance, but received a successful pre-order message. We are also looking into the few cases that have pre-ordered but have not received a confirmation email and we will resolve all these issues. Most of these problems were due to a combination of lag, multiple sessions, and multiple charge attempts. We want to thank you for your patience again, and we would like to let you know that we’re adding a couple more days to the free month of play making them 33 for everyone that pre-ordered and that will buy the game tomorrow. This is to make up for any bad experience with the account management, the lag and the delays you’ve had to face with purchasing. The traffic volume we’ve been experiencing has been unbelievably high because of the initial rush and was compounded by users hammering the system with multiple sessions. You should also know that we have been doing everything necessary to resolve all these issues as soon as possible. We’ll post again as soon as the server is open. The forums will return shortly as well."
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Version 1035 of the launcher is now available. Download at your leisure.
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Can anybody access accounts or forums?
It varies between "inactive account" and "invalid user name/pass" after downloading latest launcher.
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Update made at 4am GMT 2/26
A bug was discovered during final testing, and we need to resolve it before we can open up the servers. We didn’t want to launch to just say we launched. We can’t apologize enough for the long delay. The current ETA is 2 hours but it could be longer. We will launch as soon as possible and we will keep you updated.
We have extended the free month to 33 days to compensate for the inconvenience. Problems will occur from time to time but we need you to know that we’re committed to supporting this game to the best of our ability. It’s unfortunate that we facing these issues at launch, and we’ll do everything we can to make this up to you.
The Darkfall Team
(Should be midnight FA time. Get ready for a long night!)
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For those of us that didna get a pre-order in-
"We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies"
Not sure if this means more copies tonight or tommorrow morning.
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yea... i was wondering that too... my bet is tonight FA time... like 10+ hours or so... just my guess though... so dont hold me to it.. lol
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Did this work for anyone last night?
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Just taken from Darkfall's site:
"3.00 PM GMT
We didn’t manage to completely eliminate the sync issue affecting players in the game earlier today. Our real-time monitor alerted us of this as soon as we brought up the server and players started entering the game. We need to take more time to address this. There is no ETA as of yet. We’ll keep you posted on any developments. "
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Ok. This is starting to get kinda old.....
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Of the 4 betas and releases i've been around for over the last 5 years....
This ranks 10th or thereabouts.... :(
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I guess I should be glad I didn't stay up past 5 am to see the servers go back online.
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hum......not much of an update, and not alot of things said we don't know already but.....heres a live chat with brannoc
Keta: I left my luggage in the forums. And now I have nothing to wear.
<Brannoc> I shut the forums down because all they were doing was crashing and preventing us from getting information out
<Brannoc> so...there's the love!
Junkoe: hey brannoc am I alone in that my account is not inactive but I was playing before servers went down?
<Brannoc> no Junkoe
<Brannoc> if this were all a big scam I'd be saying "haha suckers" and drinking
nox_: are you drinking at a bar?
<Brannoc> I should be
Sceleris: can you understand alot of the frustration?
<Brannoc> of course I can Sceleris, I wanted to be playing by now too
<Brannoc> no one is more disappointed than we are
<Brannoc> playing would be a LOT more fun than keeping the forums and irc channel shutdown to keep you guys from crashing them
<Brannoc> we Must have a way to communicate with people, we couldn't keep the forums online, so, I took the forums down
RixuS: Brannoc, did they ever diagnose the issue of accounts that *were* active, but suddenly *stopped*?
<Brannoc> that's on the list, RixuS
Etherwar: maybe put up the forums but disable new posts?
<Brannoc> still uses a lot of resources, Etherwar
<Brannoc> far more than this method
[AOD]glockjs: Any news on the Credit Card issue?
<Brannoc> which one, Glockjs?
<Brannoc> there' at least 3
Ssly|-W-: brannoc, know anything about the progress of creating more servers to handle the demand?
<Brannoc> I don't, Ssly|-W-
ShockWave: Brannoc i repeat do you know when the remaining ppl who preordered are getting in?
<Brannoc> there is no ETA at this time
<Brannoc> no ETA for new orders either, but that will come after the patch and after the pre-orders are all fixed
bunghole: Brannoc,it's not really fair that I can't play and I paid... and others are playing
<Brannoc> I agree it's not fair at all, bunghole
<Brannoc> but we didn't do it on purpose
Squatch: Brannoc are you getting a promotion after all this work?
<Brannoc> what do you think Squatch
ShockWave: atleast good you finaly take the time to talk to us Brannoc
<Brannoc> I've been trying to do that all day, ShockWave
[Yew]Greg: do your fucking job
<Brannoc> I don't think you can be anymore informed than you are greg, I'd say your statement is mostly loaded with fail
<AOD> Brannoc, Is there a prob with debit cards with a CC logo that is known?
<Brannoc> not that I've heard, glockjs
wired: what is the time estimate for the servers coming back up?
<Brannoc> I've heard a vague ETA, but if we release an ETA and miss it THEN how pissed will you be?
wired: more vague than "servers will be up in the evening" like release day?
<Brannoc> approx eta? 1-4 hours +/- 3
<WSX> Brannoc are you aware of all the clans that got their citys via exploits?
<Brannoc> I don't think ALL the clans got their cities by exploits, Chrismon, but we'll review that, last I saw not a single one had exploited
<Brannoc> I really am highly doubtful of any major exploits taking place, maybe some pathing issues or guard tower issues
<Brannoc> but I was playing earlier and didn't see any guilds with big cities fucking with bugs
[WSX]Stig_Arius: Hey Brannoc - are they considering a wipe/reset - anything like that? Can you say whether it has even been brought up as an idea?
<Brannoc> I don't know, Stig
[Yew]Greg: Well heres a little helpful peice of advise if you ladies plan on keeping any sort of player base. Even in the shittiest circumstances, atleast tell us to just "fuck off we're working on it". Thats all most of us want to know.
<Brannoc> I'd be happy to tell you to go fuck yourselves! But a lot of people say that's bad PR
<Brannoc> so...I'm trying not to
Smoopidhead: how about you guys let people play until you get everything worked out(How ever long it takes), wipe the server. and allow for 30 days play from that date ?
<Brannoc> that'd be a shitty use of resources, Smoopidhead
Deharakk: Brannoc: I suppose the devs never considered a system of ordering that just queued us to recieve orders upon release?
<Brannoc> I don't know, Deharakk
Tenzy: Brannoc, do you have a prefered darkfall race?
<Brannoc> ork.
[Lash]: yo b - are u gonna put ur update macro back on for #darkfall
<Brannoc> nah, leaving the macro off while I'm awake and at the PC, Lash
Kompressor: Is macroing a bannable offence?
<Brannoc> not my place to state the official stance on macro'ing
<Brannoc> but that's common sense, not an official stance
<Brannoc> I'd say a common sense answer would be that...if you're not macro'ing to exploit the system or for commercial gain...you'll be left alone
Xace: Brannoc, will we get a list of the fixes in the patch
<Brannoc> should, Xace
Keta: Bottom line is what can they do about macroing? Or how can they prove it?
<Brannoc> exactly, Keta
<Brannoc> macro'ing skill gain isn't very effective generally
Keta: Bots are another story.
<Brannoc> bots wouldn't be that hard to make
<Brannoc> but they would be hard to keep alive and effective
Dragon456: Brannoc, is 4-legged running still coming?
<Brannoc> I don't know Dragon456
[MC]Butch_T: What about non charged people
<Brannoc> non-charged people are still on the to do list
Zaffa: @Brannoc Do you know if prepaid credit cards are accepted for orders?
<Brannoc> I honestly don't know, zaffa
[100]Julius: Brannoc any news on the dead zones? This has caused many people to lose their characters permenantly meaning they had to create a new character. I have guildies that have had to remake characters over 3 times!
<Brannoc> should be fixed by the patch, Julius...I think
Keta: Brannoc: Give people instructions on how to use REST.
<Brannoc> what's hard about rest, Keta?
<Brannoc> put it on your bar, use it
nikki|-W: Brannoc, using ping plotter I consistently ping the DF server around 180ish. While I'm in game my ping ranges from 240-300.. and sometimes spikes. my fps is consistently above 100. What's up with that?
<Brannoc> your megahurtz must be haxed, nikki!
Ssly|-W-: brannoc, do you know if the over-filled chaos stone bug is also being worked on in the current patch?
<Brannoc> I don' know ssly
Ket: Problem is Brannoc, we are paying customers now, your companies failure to keep the server going is a poor mark on you part
<Brannoc> I never said it wasn't ket
<Brannoc> but I have said we're doing the absolute best we can with all the resources we have
[MC]Butch_T: What is the dev sleep schedule like, brannoc
<Brannoc> Tasos sleeps 1-3 hours every 16 hours
<Brannoc> Ricki is about the same
<Brannoc> so like I said, the team is working as hard as they possibly can to make this work
T: Brannoc: how much do YOU sleep?
<Brannoc> about 3 hours a night T
Vlash: sucks to have paid for the game and not being able to play it
<Brannoc> I agree vlash
<Brannoc> Darkfall has been a bigger dream for the develoeprs than for the fans
<Brannoc> they're giving everything they can because it's their dream, not because they want to "omgmakemoney!" off it...making money is just a nice side effect
Ket: Yes, thing is, now you all need to take care of the customers if you wish to keep your dream alive
<Brannoc> we're doing the best we can Ket
<Brannoc> no patch that has to be done on release day is "easy"
wired: technically release day was yesterday.
Mudkipslolwu: Brannoc can i get you to comment on the nude photos that have recently surfaced including both you and tasos?
<Brannoc> my penis is bigger, Mudkipslolwu
source: http://www.afraidyet.net/forums/news/85906-brannoc-irc-interview.html
but key points are:
*some guilds are haxing up the cities which explains how they got them so quickly - speculation but i wouldn't put it past many of them.
*as far as the darkfall dev team goes, it consists of tasos and one other guy. *(lol)*
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<WSX> Brannoc are you aware of all the clans that got their citys via exploits?
<Brannoc> I don't think ALL the clans got their cities by exploits, Chrismon, but we'll review that, last I saw not a single one had exploited
<Brannoc> I really am highly doubtful of any major exploits taking place, maybe some pathing issues or guard tower issues
<Brannoc> but I was playing earlier and didn't see any guilds with big cities fucking with bugs
[WSX]Stig_Arius: Hey Brannoc - are they considering a wipe/reset - anything like that? Can you say whether it has even been brought up as an idea?
<Brannoc> I don't know, Stig
That makes me really glad that someone else believes that they should do a "reset" of the servers. Exploitative bastard guilds getting their cities through possible exploits...
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yep, however, even if all the clans get their cities with exploits, when the NA servers launch there won't be any of that, and with character migration which the last time is saw was still a go, we won't have those issues yet still have the benefit of starting early. I don't doubt for a second that there are already guilds that have decided to drop dark fall until the NA servers go live if and when they do. In fact I wouldn't be surprised if European clans decided to jump ship as well, if in fact there isn't a wipe for the euro servers. Still +'s all around.
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<Brannoc> I'd say a common sense answer would be that...if you're not macro'ing to exploit the system or for commercial gain...you'll be left alone
NICE!
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16 hours after taking down the servers (with them back up for 1 hour):
"7.00PM GMT
We've solved the problem some players in human areas were experiencing not being able to log back in after a crash. We're looking into an issue some players are reporting about getting an "account not active" message. Finally we have a handle on the issue that caused us to bring down the server the last time, and we're in the process of fixing it. "
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In the process of fixing it means that the servers will go up in another 12 hours.
-_-
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Well.. he said that their sleep cycles suck... so there's an indicator that they're working as best they can... i hope...
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The part that makes me the most upset is that I wasted 3 sick days for this B.S. and wasn't even able to participate in FA's proper debut into the Darkfall world.
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Im with you phienyx. Put together 3 free days as well and now I don't know how much free time I'll have this weekend for it... damn game... it'll be great when it works, that's what matters
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I am glad the servers are down while I am working! Ha! Who will be with me tonight starting about 8:30 to wait for the servers to come up? By now it is a nightly tradition!
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Brannoc posted 30 minutes ago on the irc channel that everyone is awake and working on it out there and that all he can say is "they're getting there"
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Hopefully servers come back up tonight and we can make some progress in game. I'll join the watch after my rehearsal. Don't really want to repeat the staying up for nothing of the past few days.
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8:30 FA time I shall be THERE!!!
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We are an hour and a half into our wait tonight and the admin server is back online! Also, the patch server is down! It's been a very exciting hour and a half!!
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Servers came back for 5 minutes WOOT. back down for temporary maintenance...
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9.30AM GMT
The servers have been up and running smoothly for the past 3 hours. The bug we encountered was difficult to find because it surfaced in an area which has been working flawlessly for a very long time. We apologize for the downtime; we’ll be monitoring the server performance closely in order to deal with anything that comes up. Thank you for your patience.
We're looking into some user reports about getting an account not active message. We suspect this is a problem with the account management. Until this is resolved we have no ETA on new orders, but our partners have been working to identify the source of the problem.
We would recommend that in order to minimize queuing, players should bind outside the starting areas.
Brannoc's IRC Updating.
[08:30] <Brannoc> An update on more sales will be coming soon.
[08:33] <Brannoc> As long as everything stays happy in the game for the next couple hour sforums will come up then.
[08:43] <Brannoc> An update on more sales will be coming soon.
[08:51] <Brannoc> If you see a broken NPC that isn't responding to attacks or moving plesae type /notice Brannoc MY EXPLANATION HERE. (Include a detailed name/loc for the mob if possible.)
[08:52] <Brannoc> The forever queue bug isn't really a bug, it's because the bindstone you're trying to get to is full. Just keep trying, you'll get in. To avoid being stuck in the future be sure to move to a bindstone away from newbie land
**Seems like the time for preorders getting reopened is getting closer and closer.
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Finally got my billing info updated. Just waiting for the store to re-open.
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all i know i that im getting restless not being able to play... not every day that a company doesn't want your money just yet.. eh?
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YOUR HAVING THE SAME PROBLEM! .... im going crazy!!!!!!!!! lmao i got the download just take my money so I can play
Knight are you still going Human cause I may go Human/Archer/ Stealth if you are
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yea i'm gonna go Human/melee, that's only if this game ever goes out for people to order it! lol
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sigh, i'll be on a few hours tonight and I'll check again in the morning got to pull up that link again anyways
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you mean this one?
https://www.darkfallonline.com/accounts/f/default.php?pname=Homepage
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Awesome, lol thats it!
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this is for you F5'ers(refresh button)... go ahead take a look... you know you want to... lol
https://addons.mozilla.org/en-US/firefox/addon/3028
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Good night, been waiting all day dont think it's going to change anytime soon *sigh*!!!!!!!!!!!!
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Update 7.00PM GMT
Servers have been up all day and running smoothly. There are minor issues we're on top of and we'll issue a quick patch sometime tomorrow morning European time.
One issue that has been reported to us by a few users is related to long queuing times. Queuing times can be drastically reduced, even eliminated if you bind away from the starting areas.
We got to the bottom of the account not active issue and we're mopping up after it at the moment.
We hope we'll be able to open up sales sometime soon but we need to make a thorough check of the account management system before we do so as to prevent more unnecessary inconvenience to the users.
We will keep you updated as much as possible on any developments. We would like to thank you for your patience again for bearing with us through the initial setbacks we faced.
The Darkfall Team
__________________
*forums are back online*
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Well 19 hrs. since their last post on anything.
Im off F5 duty for a bit.
Pretty much 3 straight days of F5'ing, im about done.
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The game has been up consistently without much incident. We are monitoring the situation and keeping track of any issues players have to report.
We will bring down the servers for a patch in a few hours. Estimated downtime will be up to 2 hours for this. The patch contains optimizations of the server and client and various fixes to issues we’ve noticed in the game.
To address an issue reported by players: We generally frown on unattended macroing and if you use macros you do so at your own risk, but it should be mentioned that spamming spells and any macroing WITHIN the protective radius of the guard towers in the starting areas will result in a kick, and repeated offenses could result in a ban.
Support structures will also be available within the next couple of days to improve our responsiveness to your reported issues.
About Darkfall availability, we will give advanced notice for when more copies will be available. We need to run a few tests first to make sure things have improved and we will let you know when we officially make more copies of the game available. Availability is throttled because we need to make sure that the server population is having as good an experience as possible before we introduce more people and more servers. We hoped to be further along but have been held back by the account management system. We’ve made several optimizations since, and we’re working on a permanent solution as soon as possible.
Communication is still at a bare minimum, but this will improve steadily as things smooth out in the next few days and weeks. The forum downtime in the first 36 hours happened because of extreme load, making the forum unusable. We had to bring it down in order to be able to post status reports, and decided to keep it down until we were done fighting through our initial setbacks.
We’ll keep you posted on any developments.
Thank you
The Darkfall Team
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Doesn't look like they'll be releasing any more copies anytime soon.
expletive delete.
This left handed red headed irish gemini is about to fly to greece and get medival on someone.
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Sigh, upsetting
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That is disappointing. I would like to see many more of our member in game.
Someone also needs to get in touch with those of us who are hibernating.
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My billing info has been updated for over a week and I am still waiting on the store to open...
Patience all we have for right now...while we are not able to get ingame, we should still be learning as much as possible so that when the store does open..we are as ready
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I blame god. Spoiled little brat always has to have things his way. If I were running the show, we'd all be playing right now.
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LOLZ!
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I blame god. Spoiled little brat always has to have things his way. If I were running the show, we'd all be playing right now.
*quickly backs away from Manic's general vicinity muttering something about not wanting to be struck by the biggest mana missle in history*
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That is disappointing. I would like to see many more of our member in game.
Someone also needs to get in touch with those of us who are hibernating.
:/ I waaaant to be ingame!