CSR Idiocy - Did you even READ my petition?

[Anonymous]

I made a post on the mxo boards to bring some of the hostility towards the CSRs  I'm sorry, I just got a pissant response to a petition and it simply had to be made fun of.

http://mxoboards.warnerbros.com/forums3/thread.jspa?threadID=1956

Let's turn the Haterade towards our beloved CSRs.. trained monkey squad.. hehe I called them that.

[Anonymous]

aaghh take out the trained monkey squad part .. that's just asking for bad news man.

[Anonymous]

I see your point, but I have to defend the CSRs here.

I'm a bug worker for Mozilla's Firefox. Every day I go through the list of thousands of bugs trying to get to as amany as possible that I have time for. A lot of the time I ask the user to simply update their client version or provide more information. Sometime I provide an explanation of how to do somethign differently. Reports are usually duplicates or have already been fixed by the time the user reports them so that just adds more reports that could have been prevented.

From the CSR perspective, they must also have hundreds if not thousands of report for them to go through. They do read them, as I read mine. However, I bet that unlike me, they have prewritten responces that address most situations. Besides, gameplay bugs are usaully client-side problems that only require a restart or something similar.

Give them a break, thay'll thank you for your kindness and cooperation.

[Anonymous]

Even though some parts of this thread are negative like stated earlier, I will have to give you credit on this one, Cortico: LOL!!!  

[Ketamininja]

It is standard practice to mark them as solved, if the CSR feels an answer is given. It is then up to the user to reply if that is not the case. This avoids problems where people just see the answer try it, but don't then mark it as solved.

The problem is, a lot of the CSR will get general questions like that, and you didn't specify that you had already placed it in the hotbar. I know it seems stupid, but that would be a viable answer for what you described. Perhaps it would have been better if the dev replied if you haven't done it already try...blah.

I could bet he's received a few questions where people haven't put it in the hotbar.

[Anonymous]

Yeah but I did say I put it in the hotbar. well I said toolbar.

[Anonymous]

wow toolbar and hot bar are TOTALLY different things, lol jk just fucking with ya =)

[Ketamininja]

didn't see that either... lol I guess I should read em too.

[Anonymous]

I see your point, but I have to defend the CSRs here.

I'm a bug worker for Mozilla's Firefox. Every day I go through the list of thousands of bugs trying to get to as amany as possible that I have time for. A lot of the time I ask the user to simply update their client version or provide more information. Sometime I provide an explanation of how to do somethign differently. Reports are usually duplicates or have already been fixed by the time the user reports them so that just adds more reports that could have been prevented.

From the CSR perspective, they must also have hundreds if not thousands of report for them to go through. They do read them, as I read mine. However, I bet that unlike me, they have prewritten responces that address most situations. Besides, gameplay bugs are usaully client-side problems that only require a restart or something similar.

Give them a break, thay'll thank you for your kindness and cooperation.

I do that for end users constantly. from personal experience, Ive noticed
that about 95% of the time end users are having a prob with FF, it's one of their entensions, tell them to also turn off ALL their extensions to troubleshoot, and see how it goes for ya